Thank you for booking your skydive experience with Skydive Centre Ltd. Our professional and dedicated skydiving staff will guide you through the thrill and exhilaration of freefall and hopefully make this an experience to remember.
Please read this document carefully make sure you agree to the terms & conditions before booking your skydive
General-Bookings are made on the understanding that any skydive will only take place in accordance with the safety guidelines imposed by the Civil Aviation Authority (CAA) and the British Parachute Association (BPA).
A booking and binding contract is made with us when a) you complete the booking online or by phone and pay a deposit and b) we issue you with a ‘Booking confirmation’ with ‘Detailed instructions’ including BPA medical & declaration forms for your skydive. These booking conditions form the entire agreement between us. Only a Director of Skydive Centre Ltd has the authority to vary or omit any of these terms and or promise any discount or refund. Any offer shown via our website or a 3rd party voucher supersedes details published in any Charity brochure.
Skydive Centre Ltd will make every effort to comply with the preferred dates for booking. In circumstances where we reasonably decide that you cannot participate in the skydiving challenge for medical or safety related reasons we reserve the right to decline an individual on these grounds including failure to arrive on time for your prior confirmed skydive . Please note that any admin or deposit fees are non-refundable in all cases. Skydive Centre Ltd will make every effort to comply with the preferred dates for booking. If the dates are unavailable, Skydive Centre Ltd will contact you prior to your attendance to arrange an alternative. An individual making a group booking on behalf of other participants acknowledges and accepts these terms & conditions on behalf of the participants. You will receive a separate booking confirmation email or you may request a booking confirmation date in writing by post from Skydive Centre Ltd.
Privacy Statement – In order to process your booking and to ensure your skydiving challenge runs efficiently and safely, we need to use the information provided to us for business processing purposes and in conjunction with the British Parachute Association requirements. If you have chosen to participate in a charity fundraising event, we will as part of the booking process request your explicit consent by method of an 'Opt In' check box on our website, or by verbal question for telephone bookings your permission to share your details with that specific charity only to allow them to assist in your fund raising efforts, and to prevent fundraising fraud and financial crime. We will not share, rent or sell your Data therefore any direct marketing will be for the purposes of non-profit and charity purposes or Skydive Centre Ltd direct communication only. The information may be provided to security or credit checking agencies, public authorities if required to do so by law. We will not, however, pass any sensitive information on to any person including details of any disabilities. In making this booking, you consent to this information being used and passed on to the relevant organisations for the purposes disclosed. If you are fundraising for a charity during online or telephone registration Skydive Centre Ltd will require your express permission to share your contact information with your chosen charity for the purposes of them assisting you with your fundraising activities, should however a data sharing agreement exist between Skydiving Centre Ltd and your chosen charity, your contactual obligation to perform fund raising activities for your chosen charity will be deemed as your permission for Skydive Centre Ltd to provide your details to your chosen charity for the specific event and date unless rebooked by either skydive Centre Ltd or yourself to assist in the prevention of fraud.
Data Protection law recognises that certain categories of personal information are more sensitive. This is known as sensitive personal data and covers health information, race, religious beliefs and political opinions. We do not usually collect ‘sensitive personal data’ excepting the BPA Form 115A medical declaration of fitness and other such declarations as are mandated by the British Parachute Association and other regulatory bodies where we need this information to ensure that we provide appropriate facilities or support to ensure your safety and to enable you to participate in an event.
Under the Data Protection Act 1998 you have a right to request a copy of the personal information we hold about you and to have any inaccuracies corrected. You also have the right to request us to erase your personal information, request us to restrict our processing of your personal information or to object to our processing of your personal information. Following May 25th 2018 the General Data Protection Regulations retention period as specified below will become effective.
Should you wish to exercise these rights we require you to prove your identity with two pieces of approved identification. Please address requests to the Data Protection Officer, Skydive Centre Ltd, 2 Milbanke Court, Milbanke Way, Bracknell, Berkshire, RG12 1RP and we will respond within 40 days, of receipt of your written request and confirmed ID. Please provide as much information as possible about the nature of your contact with us to help us locate your records.
Where you have provided your consent for our use of your personal information, you always have a right to withdraw your consent at any time.
The accuracy of your personal information is important to us. You can edit your SDC account information, including your address and contact details at any time. If you would like to change your preferences or update the details we hold about you other than online, please contact our Data Protection Officer, Skydive Centre Ltd, 2 Milbanke Court, Milbanke Way, Bracknell, Berkshire, RG12 1RP.
We may update the terms of this policy at any time, so please do check it from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address you have provided to us or by placing a prominent notice on our website(s). By continuing to use our website you will be deemed to have accepted such changes.
General Data Protection Regulations Effective 25th May 2018:
The retention period for your records should you exercise your right to be forgotten is Three (3) years and One (1) day from your last descent or use of Skydive Centre Ltd facilities, unless you are classified as a minor in UK law, then the retention will be as per applicable UK law regarding claims by or for and on behalf of minors.
Our online systems are managed by MLR Networking Ltd and the facility they provide is and will remain wholly UK based.
All personal information held by the Skydive Centre Ltd is done so securely and with rigorous procedures in place to ensure that your privacy and the security of your information is maintained.
We take precautions to prevent the loss, misuse or unauthorised change of any personal information you give to us.We may communicate with you by phone, post, social media or email. These communication channels are not fully secure means of communication, and while we do our best to keep our systems and communications protected we cannot guarantee their security. We make no representations about any other websites, and when you access any other website through a link on our website (including sites such as Virgin Money Giving page, JustGiving and our social media sites such as Facebook and Twitter) you should understand that it is independent from us and that we have no control over that website or the way your personal information is collected through those websites.
Cancellations Rebooking & Additional Fees Payable-
Changing a date– Any changes to your chosen dates should be notified to us within 14 days an administration charge of £30 per person is payable and any changes to the refund policy is at the discretion of Skydive Centre Ltd Directors only.
Failure to Arrive– If you fail to arrive on the time and date stated for your course, you will not be entitled to a refund of any fees or deposits paid. Fees or Deposits paid are not transferrable. You will remain liable for any final balance of payment if you fail to arrive. A new deposit maybe required should you choose to re-arrange.
Disclosure & Documentation– On the day of the course, if you do not conform to the age, weight and health requirements of the CAA and the BPA, or you do not have the correct paperwork required for skydiving you will not be permitted to take part in any skydive. Documentation – Our online forms must be completed prior to your attendance on the day. Failure to have completed forms will incur an extra admin fee of £10 on the day. You may not be able to skydive unless you have the appropriate signatory requirements. You will not be entitled to a refund of any fees or deposits paid.
Weather Conditions– If inclement weather or technical problems with the aircraft or instructors prevents skydiving on the day booked, you will be able to rebook a mutually convenient date free of charge. Refunds will not be made under these circumstances.
Duration on the day– Due to irregularities in weather, aircraft limitations and numbers of participants on the day of the course, you may need to be at the drop zone for the entire day, irrespective of your arrival time.
Group Bookings- You accept responsibility for these terms on behalf of all participating members of the group including payment of deposit. If a group booking has been made and some of the group fails to turn up, the non-group prices will be charged.
Redeeming Vouchers-Any vouchers purchased are non-refundable, and are not valid beyond the expiry date. To transfer the voucher to another person there is an administration charge of £30. To extend a booking or a voucher for 6 months there is an administration charge of £60 per person. All standard Skydive Centre Ltd terms and conditions apply to bookings made to redeem vouchers or via other agencies. Once a date has been booked to redeem a voucher, if the participant does not turn up the voucher will be deemed used.
For ‘Our solo learn to skydive AFF courses– It may be necessary for the jump to take place at a later date following the ground training you will be able to rebook a mutually convenient date free of charge. Refunds will not be made under these circumstances.
Non Refundable Deposit – In all cases you agree to pay an upfront £50 Non-Refundable deposit per person. The payment method and details are taken securely at the time of booking. The remaining balance of your skydive is due/owed on the day you arrive at the parachute centre for your skydive.
Card Payment Charges- Final balance of payments are due on your arrival day, prior to your skydive taking place. Payment is either by cash or card. Please note that we do not accept cheques.
Charity Skydiving & Fundraising – You can find a list of our affiliate charities at https://www.skydivinglondon.com/charity-skydive/skydive-for-charity.htm
Our affiliate charities qualify for a discounted skydiving rate which can increase the donations received by the charity you may support a charity of your own choice by contacting them direct and confirming they will accept your skydiving challenge including donations received and which suitable campaign method should be used for fundraising.
You can choose to fundraise in different ways:
Self-funding method – You are responsible for the cost of the skydive in its entirety including the non-refundable £50 deposit and the final balance on the day of arrival you should then ensure your chosen charity receives all of the funds you raise via a suitable agreed method of donation.
Fundraising whilst skydiving for free or at minimal cost -You are responsible for paying the £50 Non-refundable deposit personally on the date of booking. Simply, raise the minimum sponsorship amount recommended by your chosen charity and aim to exceed this target. Partial sponsorship raised goes towards the cost of your skydive whilst any additional and exceeded sponsorship monies should be given to your chosen charity also via a suitable agreed method of donation for example online giving sites. Depending on the charity you choose you may be able to cover the entire cost of the skydive in full; regardless a minimum £50 Non-refundable deposit contribution is always payable at outset by each individual participant. You should contact the event organiser or charity direct for additional information regarding skydiving for ‘Free’ or at minimal cost if it is not shown on the events pages on our website or the charity information pack.
Important* – Confirmation and evidence of the minimum sponsorship amounts raised are required on the day of arrival from a smart device or paper print equivalent from your online ‘giving’ site or any other suitable approved charity method. Skydive Centre Ltd is in no way responsible or liable for the collection of charity sponsorship or the receipt of donations. When fundraising you must make it clear how much you are raising and how much of the sponsorship will contribute towards your costs. You must not start to collect sponsorship until you have received written confirmation of your booking from us. This will be your “Booking confirmation” and “Detailed Instructions” email: Skydive Centre Ltd will be informed prior to the date of your skydive if your chosen charity will allow an invoice to be raised top cover the costs of your skydive - their decision is full and final in all respects, you will be responsible for the remaining payments if this permission has not been received.
Forms must be completed online prior or on the day with relevant additional signatories where relevant:
Over the Age of 16 and under the age of 18 on the day – A Student Declaration is required with parental/guardian consent – This form must be completed prior to your training and jump, the form must be signed by your Parent/Guardian.
Make sure you wear comfortable clothing and lace up trainers, failure to wear the correct clothing maybe result in you being unable to jump.
From 8th April 2016 over 40’s do not need to get a medical form signed by a doctor to take part in a Tandem skydive. The new form can be downloaded here
- A Student Declaration is required you can self-declare- your doctor does not need to sign the form, providing you do not have any of the conditions which are listed on the back of the British Parachute Association form which will be issued to you on confirmation of booking. You need both pages of this form with you when you book these will be issued to you on confirmation of booking with specific instructions.
Disabilities – Our Challenges are open to participants of all backgrounds and we will do our best to cater for any special requirements you may have. If you have any medical problem or disability which may affect your involvement in the challenge you must provide us with full details at booking by email or telephone (such information will be dealt with in a confidential manner). Before we confirm your booking we will advise as to the suitability of the skydiving event. In circumstances where we reasonably decide that you should not participate in the skydiving challenge for medical or safety related reasons we reserve the right to decline the booking.
Height & Weight Restrictions – Our weight limit for parachuting is 15 stones for Males and 15 stones for females. There is no height limit for Skydiving; however your weight should be in proportion to your height. Anyone wanting to a tandem skydive will be assessed by the CI ( Chief Instructor) and/or instructor on the day of the jump, it is their responsibility to make the final decision to allow or refuse to go ahead with the jump.
Video Photography and Media – You may request the skydive to be filmed for an additional cost using a contractor hired by Skydive Centre Ltd. You agree that any stills or video recordings taken prior to, during, or after the event, which may include your personal image, may be used in media context connected with the event, Skydive Centre Limited will retain all rights, title and interest in such digital imagery video or still made by us including but not limited to any royalties, proceeds, or other benefits derived from such material. In the unlikely event of a video and/or stills pictures failure, a refund will be issued for the payments thereof, however no refund or re-jump will be issued for the tandem skydive.
Accuracy of information – We always endeavour to ensure any information on prices both on our website and in our brochures is up to date and accurate; however, the information and prices shown sometimes do change from time to time. We make every effort to ensure the accuracy of the website however regrettably errors do occasionally occur and we reserve the right to correct prices and other details in these circumstances. You must therefore ensure you check the price and all other details at the time of booking and on receipt of your booking confirmation and detailed instructions.
Fraud and Financial Crime- Charities and supporters can be victims of fraud or financial crime. Therefore Skydive Centre Ltd takes reasonable steps to prevent fraudulent activity. Any concerns that an appeal or activity may be fraudulent should be reported to the charity direct or the police. The participant is responsible for ensuring all sponsorship monies are collected and donations are received by the allocated charity, All sponsorship money should be sent directly to the Charity or through a reputable online ‘giving’ site which has been approved by your chosen charity. Any refunds made to sponsors due to event cancellation should be dealt with efficiently and transparently by contacting the charity involved and arranging a suitable method of reimbursement if required to do so.
Safety – This is a question that many people ask themselves before deciding whether to enrol on a beginners’ parachute course The British Parachute Association – the sport’s National Governing Body – has built up an extensive database, which can help to answer some of these questions. There is no such thing as a totally safe parachute jump. The risk may be fairly low for some types of jump but there is always some risk. As with any action sport, sport parachuting can never be entirely risk-free. All those who choose to participate in the sport therefore voluntarily accept an element of risk. Here, our purpose is to provide data to quantify the risk and help you to make an informed choice. http://www.bpa.org.uk/staysafe/how-safe/
Insurance – Included in the price of your skydive is temporary membership to the BPA, which covers you for third party Liability only up to £5,000,000. This does not, cover you for personal injury and you are therefore strongly advised to arrange personal cover for yourself. You can visit the BPA website for more information here http://www.bpa.org.uk/member/insurance-and-travel/
Please contact us prior to booking should you have any questions relating to our terms and conditions or Privacy Statement
Email: firstname.lastname@example.org Tel: 0207 096 3745
Copyright 2016. Skydive Centre Ltd 0800 009 3015 email@example.com